Ugg Store

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My daughter dropped a packet opened packet of mayonnaise on her boot a week ago and I tried Dawn dishwashing liquid and then I dried them and everything let them dry naturally, but I just cant seem to get the stain out

I purchased these shoes online in October 15 and the stitch is already coming to lose and didnt even rip well. Im about one or two times. Im trying to do a return but its saying when I said even exchange is not giving me that so I need to speak to someone to see what the next step.

I was on hold for a Customer Service Representative and put my call on mute. The Representative hung up and I never spoke to the CSR.

I am writing to express my deep disappointment and dissatisfaction with the recent experience I have had while inquiring about the status of my backorder, placed on 11/9 with an estimated receipt date of 12/12. Despite my attempts to seek information and clarification, the responses from your representative, Latisia, were not only delayed but also lacking in transparency. It took multiple inquiries before obtaining a clear answer, and at one point, I was asked to repeat my question in a written chatan unexpected and unprofessional interaction. After an hour of communication, I discovered that my order, placed well in advance, was pushed aside for newer orders, resulting in an extended waiting period. Latisia informed me that my only options were to either cancel the order or "patiently wait," a request I have already been adhering to for six weeks. What is particularly distressing is the revelation that customers who placed orders a month after mine, and selected expedited shipping, were given priority over my order. This occurred despite my order being in the queue well before theirs, and the initial estimated ship date was two weeks before Christmas. The lack of proper communication regarding the impact of shipping preferences on order fulfillment is deeply concerning. Moreover, the suggestion to call the warehouse without a clear explanation further added to the confusion. When seeking a resolution, I inquired about upgrading to expedited shipping, only to be informed that it was not possible after the initial order placement. This experience raises serious concerns about the fairness and transparency of your business practices. It is disheartening to encounter what appears to be unfair treatment and deceptive practices, compounded by what seems to be apathetic and uninformed customer service. I kindly request a thorough investigation into this matter and a resolution that addresses the concerns raised. It is my hope that you take this feedback seriously and implement measures to ensure a more transparent and equitable customer experience moving forward. Thank you for your prompt attention to this matter.I reached out for questions and status update on my backorder. Latisia didn't directly answer my questions until I repeated them several times, and at one point actually asked me what my question was again (in a written chat). After an hour of back and forth, I finally learned that my order was pushed aside for new orders. Customer service told me my only recourse was to cancel my order or "patiently wait" - which I have been doing for 6 weeks. I placed backorder on 11/9 with estimated date of receipt 12/12. Carefully watched it. The first week of Dec the item came back in stock online, and I also happened to receive an email that my order was ready to ship soon with a ship date of 12/10-12/14, YAY! So I didn't place a new order or try to grab it somewhere else. Today, I reached out for status as I hadn't received a ship notice... Letisia said no update. No idea why it didn't ship or when it might ship. After my questions were finally answered I learned what happened: people who ordered a month after I did (when it came back in stock online), and selected expedited shipping, jumped me in line. Despite the fact that I ordered with plenty of time to get it before Christmas. Had I known I needed to select expedited shipping, I would have. Again, when I ordered the backorder ship date was a full two weeks before Christmas. I understand that if two people order something at or around the same time and one selects expedited shipping, their item goes first. However, when someone who ordered a full month after I did jumps ahead of me and mine got pushed aside? Completely unacceptable. At one point she tried to get me to call the warehouse but couldn'tact explain why. I asked how to avoid continuing to get bumped and she said select expedited shipping, so I asked to upgrade it and she said I can't do that after the order is placed. I'm genuinely disappointed by this unfair and deceptive business practices that are backed up by apathetic and uninformed customer service.

J'ai acheté un produit Ugg via une publicité et la réduction sur ma carte de crédit a été enregistrée sous le nom (Norskla.com) le 24 novembre pour une valeur de 67,39 CAD - j'ai vu une fois ce nom dans la réduction et cela ne m'a pas ugg, j'imaginais que ce n'était pas vrai et que je n'ai reçu aucun email de confirmation d'achat, et comme à ce jour je n'ai pas reçu le produit, je veux savoir si c'est un fournisseur autorisé par vous à vendre vos produits ou non. merci - I bought an Ugg product through an advertisement and the discount on my credit card was registered as (Norskla.com) on November 24 for a value of 67.39 Cad - I once saw that name in the discount and it didn't ugg me I imagined that it was not true and I did not receive any confirmation email of the purchase, and since to date I have not received the product, I want to know if it is a supplier authorized by you to sell your products or not. thank you

Ordered granddaughters Christmas gift December 1 2023. February 2 2024 I finally received a email saying it had been delivered. I have never received the boots. Having NO luck getting response from customer service. Service stinks!!!

I have NOT gotten any help on an exchange and no credit or exchange! I need to speak to a person asap

I havent heard from them about my order got one email and its been since dec and they said 7/14 days been about a month now if they not going to send me the shoes I would like my money back should advertise them on sale and not send the product else email and let people no whats going on

I ordered 2 items one is coming to my home the other going to Lennox store. I need both home delivery I can not go to Lennox I dont know why the items are shipped 2 different ways

I ordered from a website that had your logo on it n i ordered two paors of uggs but i have not gotten anything n it was over 3days agi but they sure took the money out of my bank account and i did not get anything to my email and im very upset because i want my product

I ordered Uggs for my granddaughter on Feb 10th.I dont have a tracking number.Here is the order number. NA2680****

I have emailed you three times to tell you that you sent me the wrong product already but you sent me the chestnut instead of the black ones . Actually the black ones were on back order and I ordered these back in October.

Cannot get in touch with customer service. Worst site I was ever on. X xxzx. ..,,,.,,,.,,,..???..???

I am trying to find the status of an order placed and returnee for exchange and it is impossible to get an answer